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  • Shipping, Returns, & Promotions

    Shipping

    Shipping is based on your delivery destination, the weight and size of your order, as well as your choice of shipping method. Your shipping amount will be displayed prior to you confirming your order.

    Your package should arrive in 7 to 10 business days or less from the day your place your order.

    Canadian Customers: The Canada Post Service will deliver your order and will charge you for any applicable duties, taxes, and tariffs at delivery.

    Replacements & Exchanges

    Rada Mfg. Co. will replace any product manufactured by our company returned to us due to defects in material or workmanship.

    Within the first 90 days after purchase, if you need to return a new item for a refund or exchange, email us at customerservice@radakitchenstore.com and send your item to: Rada Kitchen Store, 905 Industrial St., PO Box 850, Waverly, Iowa US 50677.

    To complete your return, we require a receipt or proof of purchase.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please consider using a trackable shipping service or purchasing shipping insurance.

    We look forward to completing your exchange process in a timely manner so you can start enjoying your new Rada Cutlery products.

    Rada Kitchen Store Promotional Policy

    At Rada Kitchen Store, we are committed to providing a seamless shopping experience. To ensure efficient order processing, please note the following guidelines regarding promotions and discounts:

    • Discount codes must be entered prior to completing your order. Once an order is submitted, we cannot apply a discount or promotional code.
    • Discount codes cannot be applied to previously placed orders once an order has been submitted.
    • Only one discount code can be used per order. Multiple discounts cannot be combined.
    • Discount codes are not transferable and cannot be redeemed for cash or credit.

    We recommend reviewing your order carefully and ensuring an applicable discount you wish to use is entered before submitting. This policy helps us maintain smooth internal operations and provide you with the best possible service.